FAQs
have questions?
Frequently Asked Questions
Are the scoops suitable for children?
No. Our scoops are thoughtfully curated for adults and collectors. Some items may be small or delicate, so they are not suitable for young children.
Can I request certain colours, themes or items?
Of course - feel free to leave preferences at checkout and Iβll always try where possible. Please keep in mind that scoops are randomly curated and I canβt guarantee specific pieces or make multiple swaps based on item value. Part of the whimsy is the surprise of seeing what treasures chose you. While I canβt promise requests, I always want you to love your order and I pack every scoop with care. π
What is your returns policy?
Each box is individually curated, therefore returns are not accepted and all sales are final. We pack our parcels with love and attention, however if something arrives damaged, please contact us within 14 days with photographs and we will do our best to replace the item with a similar product.
Where do you ship to?
We currently ship within the UK.
How long will my order take?
Orders are usually processed within 1-3 working days. Delivery times then depend on the shipping option selected at checkout. Youβll receive full details once your order has been dispatched.
Will I receive tracking information?
Yes, tracking details will be provided as soon as your order is on its way. Please double check your name, address and contact information on checkout as one orders are dispatched mistakes cannot be rectified. It is up to you the customer to provide accurate information. Thank you π
Where are your products sourced from?
Most of our products are thoughtfully sourced from UK small businesses and independent makers. A small selection comes from further afield, chosen with the same care and attention.
Shop Our Scoops ποΈ
-
Select Your Scoop
Choose your scoop of whimsy - a handpicked collection of thoughtful pieces...